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Our Terms Shape Your Account

When you open an account with sosrototo, you're agreeing to a set of rules that protect both you and us.

Account rules for IndonesiaPayment and withdrawal clarityDispute resolution process
sosrototo Our Terms Shape Your Account
GET HELP

Contact Us About Terms Questions

Chat Support Our live-chat team is available 08:00–23:00 WIB daily.
Email Requests Send formal requests regarding account disputes, term clarifications or data queries to [email protected].
In-Account Messages Log into your account and check the Messages section under Settings.
YOUR SECURITY

How We Protect Your Data and Account

Account Verification

We verify your identity before your first withdrawal using a government-issued ID number and payment-method ownership. This one-time step keeps your account and funds secure and ensures compliance with local law.

Payment Method Security

We never store your DANA, OVO, GoPay or QRIS credentials in plain text. Deposits and withdrawals are encrypted end-to-end. Your payment history is visible only to you and our support team when you request it.

Cookie and Tracking Use

We use cookies to remember your login state, language preference and game choices. Cookies are cleared when you log out. No third-party advertising networks track your activity on sosrototo.

Data Retention

Account and transaction records are kept for seven years to meet regulatory requirements. After account closure, personal data is deleted within 90 days unless legal holds apply.

Request Account Changes

To update your name, contact details or payment method, go to Account Settings and choose Edit Profile. Changes take effect immediately for deposits; withdrawals may require re-verification.

Dispute and Escalation

If you dispute a wager outcome or payment status, email [email protected] with your account number and transaction ID. We respond within 5 working days with our findings and next steps.

Terms & Conditions FAQ

Multiple accounts from the same person breach our terms. We detect duplicates automatically and may suspend or close all linked accounts without refund. Use one account per person so we can keep records accurate and payments secure.

No. Deposits must come from a payment method registered in your name — DANA, OVO, GoPay or QRIS linked to your identity. Transfers from other people's accounts will be flagged during verification and the account may be restricted.

Go to Account Settings, select Deactivate Account and confirm. Your balance is held for 30 days in case you change your mind. After 30 days, any remaining balance is forfeited. Closed accounts cannot be reopened; you'll need to create a new one.

Withdrawals are processed within 24 hours after identity verification clears. Funds arrive in your DANA, OVO, GoPay or QRIS wallet based on that service's speed — usually under a minute for most Indonesia banks.

We can update terms, but we notify you 14 days in advance via email and in-account messages. If you disagree, you can close your account before the change takes effect without penalty. Continued play after the notice period means you accept the new terms.

Accounts with no login or wager activity for twelve consecutive months move to dormancy status. Dormant accounts cannot place new wagers but your balance remains. Contact our support team to reactivate your account.

Live tables are streamed from licensed studios; the dealer's actions and cards determine the outcome in real time. Slot outcomes are generated by certified random-number generators within each game. No sosrototo staff interfere with results; they are final once the round closes.